Frequently Asked Questions
Questions about renting
Yes, if you are accepted on an offer for a property for rent, you will be required to pay a 1 week reservation fee which will enable us to remove the property from the market and cancel all other viewings. If you later decide not to sign the tenancy agreement for the property, or fail to pass referencing checks based on the information provided during the offer stage, the reservation fee is not refundable. The reservation fee is deducted from your first month’s rent once you move in-to the property.
If the landlord decides to withdraw, the reservation fee is fully fundable.
Shoreline and Co understands how difficult moving house can be, and our aim is to make the process as stress-free as possible for you. When renting with Shoreline & Co, you can expect reliability, transparency and efficiency throughout the process. Our experienced Property Management Team will be there to assist throughout the process, from viewing through to your move in, and subsequent tenancy. Once a tenant with us, you can expect a continued high level of service, with 24/7 access to our Property Managers.
You will have a designated Property Manager throughout your tenancy with Shoreline & Co, who will be able to assist with queries you may have, and any maintenance/tenancy issues. Alongside this, you will have 24/7 access to our Property Management Team for out of hours emergencies. All tenants have access to our Tenant Portal allowing you to raise requests online and track updates, as well as a dedicated phone line and email address.
Shoreline & Co advertises a wide range of properties, some of which come fully furnished or with all bills included inclusive in the price. We do however offer Full Furnishing and Bills Inclusive packages to tenants, upon request, on all of our properties, making your tenancy even smoother. If this is of interest to you, please get in touch, or let us know at your Viewing.
Of course! We offer viewings on all properties listed, alongside video tours and photographs for you to make an initial decision prior to travelling to a viewing. If you’d like to view any of our listed properties to rent, please place an enquiry on the property page, and one of our team will be in touch to arrange a viewing with you! We offer viewings 7 days a week, though times do vary depending on availability.
questions about our landlord services
Yes, our most basic package includes ‘Find a Tenant’ services and operates on a “No Tenant, No Fee” basis, giving you peace of mind throughout the process. If you’re interested in this service, please visit our Landlord Services page.
Yes, our experienced Property Management Team is here to assist. We offer a range of Property Management services, from Tenant Move In & Referencing, through to Full Management. We can also offer maintenance handling, fully furnished packages, and All Bills Included options to your tenants, increasing the marketability of your property, and attracting more potential tenants.
Shoreline & Co holds all appropriate legal accreditations including the Tenancy Deposit Scheme, independent redress scheme and Client Money Protection. These services are through the UK Association of Lettings Agents.
The simple answer is as much, or as little as you like! We understand some landlords like to be hands on with their property, whilst other’s prefer us to take care of the hard work and provide a stable monthly income. We offer a tailored range of Property Management Services to fit every landlord scenario. For more information, visit our Landlord Services Page.
Like our tenants, we like to take care of our landlords. All Landlords have a designated Property Manager who will become an expert in your property and requirements, and be on hand to answer any queries. You will also have access to our 24/7 Property Management Team for any out of hours queries or emergencies. For first-time, accidental or new landlords, we also offer additional support and advice, throughout the lettings process. Your success, is our success!